What are the Salesforce Integration limitations in HubSpot?
Before you dive into the HubSpot-Salesforce integration, we want to help you understand these important factors related to the integration's limitations.
- API Call Limits By Tier
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- Salesforce Edition - Developer
- Total API Calles Per 24-Hour Period - 15,000
- Salesforce Edition - Enterprise
- Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
- Salesforce Edition - Professional with API Access Enabled
- Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
- Salesforce Edition - Unlimited
- Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
- Salesforce Edition - Performance
- Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
- Salesforce Edition - Sandbox
- Total API Calles Per 24-Hour Period - 5,000,000
- Limitation: API Call Limits
- Used by all applications integrated with Salesforce
- Pauses sync when limit is reached
- Syncs triggered after the pause don’t disappear; they queue until the limit resets
- Limitation: Not All Data Syncs
- Lookup fields
- Email Attachments
- Ad Activities
- Hubspot cacmpaigns to Salesforce campaigns*
- There is no built-in feature to sync between campaigns, campaign members, and campaign member statuses.
- Limitation: Custom Objects and Properties Take Time to Implement
- Standard Hubspot objects, like contacts, companies, and deals, have a dedicated match in Salesforce.
- Custom objects and properties, like a custom activity type, need to be individually mapped.
- There isn’t always an obvious match for custom objects and properties.
- Limitation: Clients Can’t Sync More Than 10 Custom Objects
- To many custom objects dilutes data integrity.
- Custom objects only available in Enterprise editions of Hubspot.
- The only way to define a custom object is by using API’s.
- Limitation: Clients Can’t Connect One Hubspot Account to Multiple Salesforce Instances
- Can connect multiple Hubspot accounts to one Salesforce instance.
- To connect multiple Hubspot accounts, set up and install the integration in each connected Hubspot account.
- Limitation: Flexible Assocciations Can’t Sync
- Associate more than one company record to a contact
- Assign multiple companies on deals and tickets
- Define and label contact:company, deal:company, ticket:company associations
- Access association labels in filters
- Salesforce sync users need Salesforcee field values to translate into Hubspot associations
- Limitation: Data Cleanup May Be Required
- Most sync errors are caused by dirty data.
- Data that is not formatted, missing elements, or is incorrect causes errors.
- Some errors may need correction in Salesforce.