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      What are the Salesforce Integration limitations in HubSpot?

      Before you dive into the HubSpot-Salesforce integration, we want to help you understand these important factors related to the integration's limitations.

      • API Call Limits By Tier
        • Salesforce Edition - Developer
          • Total API Calles Per 24-Hour Period - 15,000
        • Salesforce Edition - Enterprise
          • Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
        • Salesforce Edition - Professional with API Access Enabled
          • Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
        • Salesforce Edition - Unlimited
          • Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
        • Salesforce Edition - Performance
          • Total API Calles Per 24-Hour Period - [100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons]
        • Salesforce Edition - Sandbox
          • Total API Calles Per 24-Hour Period - 5,000,000
      • Limitation: API Call Limits
        • Used by all applications integrated with Salesforce
        • Pauses sync when limit is reached
        • Syncs triggered after the pause don’t disappear; they queue until the limit resets
      • Limitation: Not All Data Syncs
        • Lookup fields
        • Email Attachments
        • Ad Activities
        • Hubspot cacmpaigns to Salesforce campaigns*
          • There is no built-in feature to sync between campaigns, campaign members, and campaign member statuses.
      • Limitation: Custom Objects and Properties Take Time to Implement
        • Standard Hubspot objects, like contacts, companies, and deals, have a dedicated match in Salesforce.
        • Custom objects and properties, like a custom activity type, need to be individually mapped.
        • There isn’t always an obvious match for custom objects and properties.
      • Limitation: Clients Can’t Sync More Than 10 Custom Objects
        • To many custom objects dilutes data integrity.
        • Custom objects only available in Enterprise editions of Hubspot. 
        • The only way to define a custom object is by using API’s. 
      • Limitation: Clients Can’t Connect One Hubspot Account to Multiple Salesforce Instances
        • Can connect multiple Hubspot accounts to one Salesforce instance. 
        • To connect multiple Hubspot accounts, set up and install the integration in each connected Hubspot account. 
      • Limitation: Flexible Assocciations Can’t Sync
        • Associate more than one company record to a contact
        • Assign multiple companies on deals and tickets
        • Define and label contact:company, deal:company, ticket:company associations
        • Access association labels in filters
        • Salesforce sync users need Salesforcee field values to translate into Hubspot associations
      • Limitation: Data Cleanup May Be Required
        • Most sync errors are caused by dirty data.
        • Data that is not formatted, missing elements, or is incorrect causes errors. 
        • Some errors may need correction in Salesforce.